Shipping & Returns
Credit card authorization and verification must be received prior to
UPS deliveries occur Monday through Friday, excluding holidays.
Shipping & Delivery
Shipping and handling charges at checkout are for U.S.
We ship all of our orders by UPS ground service or USPS.
Flat rate shipping and handling charges are as follows:
Orders of $25.00 or less = $6.00 shipping & handling
Orders of $25.01 to $75.00 = $12.00 shipping & handling
Orders over $75.00 = FREE shipping & handling
If you wish to have your order shipped another way (at a possible additional charge) please contact our customer service department at 800-938-0120 or at firstname.lastname@example.org.
International Shipping and Handling Charges
Our customer service department will notify you of shipping and handling charges for purchases that ship to international destinations. All international orders ship using UPS international shipping services unless otherwise requested. Any duties, taxes or additional fees are the responsibility of the customer. Free, special, or promotional shipping charges ARE NOT applicable to international shipments. For more information on international shipping, or to receive a shipping quote, please contact our customer service department at 800-938-0120 or at email@example.com.
SLC Lighting International will not accept returns or exchanges for product that has been (or shows signs of) being used, installed, mounted, altered, scratched, assembled, or otherwise defaced. There are no returns, cancellations, or exchanges on items that have limited stock or are marked as “clearance” items. It is the responsibility of the customer to verify the size, correctness, and application of the product prior to installation. Most of our products do not include installation hardware. Return items must be in original unopened packaging and be in original “undamaged” condition. A 10% restocking fee will be assessed on all authorized, non-warranty returns on items priced over $50.00. Return items under $50.00 will be assessed a flat restocking fee of $5.00. All returns must be within 30 days of purchase and have an RMA# issued by SLC Lighting International or they will not be accepted. This return policy does not apply to international orders.
Contact our customer service department to receive an RMA# and for further instructions on returning items. You may also contact our customer service department for any questions or concerns regarding our return policy at 800-938-0120 or at firstname.lastname@example.org.
"Limited Quantity Items" are exempt from return conditions.